The role of leadership in successful change management

Change is a constant in both life and the workplace. Whether it’s new colleagues, evolving goals, or organizational restructuring, change can lead to uncertainty and stress, no matter how prepared we think we are.

Common reactions include anxiety, loss and excitement. Some may feel disoriented by missing coworkers, while others may fear or anticipate new beginnings.

Change is fundamentally about feelings; companies that want their workers to contribute with their heads and hearts must accept that emotions are essential. The most successful change programs connect with their people through values — and those values, ultimately, are about beliefs and feelings.

I know of a company that is undergoing a software change. The employees need help explaining why the system and process need to be changed. They are comfortable with the current system, which is clunky and inefficient. They have learned how to work around the challenges. The team is questioning leadership as to why the change was necessary. This is where clear communication needs to apply. Empathy goes a long way.

Some changes require more than one solution.

Some younger readers will not relate to this next experience. In 1999, there was a computer glitch known as “Y2K.” Somebody discovered that the original programming of computers did not account for the calendar date rolling over to 00.

While working for a college, I was on the team implementing the new database. An error was made, and the newly purchased system still would not accommodate the year 00. The leadership team had to go back and search again for another solution.

Frustration was high, and time was running out. A new solution was found. Some employees struggled and needed help embracing the new system and process. Empathy is required in work process changes because everyone, including leaders, can and will make mistakes.

Whether the challenge is managing a specific change or promoting adaptation to the ongoing nature of change in this fast-paced world, the path to success is laden with challenges. One-size-fits-all change management solutions cannot address your business’s unique needs. Using an integrated approach to enabling and managing change will help guide your organization through the complexities of change, ensuring a smooth transition and a leap toward enduring success.

Effective communication from leaders is crucial during times of change. It’s essential for leaders to do the following:

• Celebrate successes and show appreciation for their team’s efforts. Humor goes a long way in diffusing emotions. In the Y2K story, the leadership team could laugh at themselves over the error and move forward, finding another solution.
• Communicate the reasons for change openly, helping everyone understand the necessity of teamwork.
• Remove barriers to change, such as providing support when implementing new processes or showing gratitude to departing employees.

1. Allow time for reflection

• Reflect on your successes and failures to process emotions and gain perspective.
• Discuss concerns with trusted individuals to ease the transition.

2. Utilize communication and collaboration

• Keep communication open, especially if you’re a leader, to help the team understand the need for change.
• Encourage collaboration to foster a shared purpose and collective problem-solving.

3. Stay positive and proactive

Focus on the potential benefits of change, such as new opportunities and personal growth.

• Maintain a positive attitude to reduce stress and anxiety.

4. Be flexible and embrace mistakes

• Adapt to new circumstances by being flexible and viewing mistakes as learning opportunities.
• Recognize that mistakes are a natural part of any transition and can foster resilience.5. Practice wellness
• Prioritize self-care to maintain mental and physical health during stressful times.
• Engage in activities like exercise, meditation, or hobbies to manage stress and maintain balance.

While often uncomfortable, change is a powerful catalyst for growth. You can survive and thrive during transitions by reflecting, communicating, staying positive, being flexible, and practicing wellness. With the right mindset and strategies, you can emerge stronger on the other side.